Christmas Shutdown: Please note that we will be closed from Friday 22/12/2017 until tuesday 2/1/2018 inclusive. Orders placed later than Tuesday 19/12/2017 will be despatched from Tuesday 2/1/2018. We wish all our customers a Merry Xmas and Prosperous New Year.

Powermax Alarms

Manufacturers

Refunds Policy

All returns must be accompanied by an RMA form.  The form is available here RMA Form.

Order Cancellation

We operate our Refunds Policy in accordance with the United Kingdom Distance Selling Regulations (DSR), which in essence state.

Private (i.e. non-business) customers can cancel an order within 7 days of receipt of the goods, and will receive a full refund, including (where applicable) the cost of returning the goods.

Important: If you wish to cancel your order before you have received the goods but after they have been despatched by us, we strongly advise you to refuse delivery of the goods.  This will save you the inconvenience of returning the goods, will ensure that the goods are as supplied, and save on postage costs.

The order cancellation must be in writing (e-mail is aceptable) and must state the relevant order Number and date of purchase or receipt of goods.  Upon receipt of the written order cancellation we will advise you on how to return the goods.

The returned goods must be returned as originally supplied, in original packing and complete with all fixings, manuals etc. such that the goods are suitable for re-sale.  We reserve the right to adjust the refunded amount to account for goods which have been used, or are not complete as supplied.

Written Order Cancellation can be sent to the following postal address:

Order Cancellation
Sapphire Alarms
3 Pretoria Road
Wigan
WN4 9PU

Or by e-mail to sapphirealarms@googlemail.com with Order Cancellation in the subject line.

The goods should be returned to the following address:

Sapphire Alarms
3 Pretoria Road
Wigan
WN4 9PU

Returns

All returns must be accompanied by an RMA form.  The RMA form is available here RMA Form.

You must email us at sapphirealarm@gmail or telephone 01942 20083501942 200835 for an RMA Authorisation No.

Goods returned outside the cooling off period may be subject to a discretionary re-stocking fee.

Where goods have been supplied with Free Shipping this is defined by us as a discount and as such we reserve the right at our discretion to deduct the discount from any monies repaid in respect of returned goods.

Faulty Goods

We will replace or repair faulty goods within the 24 Month Warranty Period.  Please note that Batteries are excluded.

Alarm systems contain relatively complex devices and to the inexperienced user items may appear to be faulty when in fact they are simply not configured correctly.  Before assuming that goods are faulty please speak to our technical services on 01942 20083501942 200835.  If we can confirm that the goods are faulty, then we will advise you as to the best course of action.  This usually means returning the faulty parts - not necessarily the full item.  For example, if the PCB in a control panel is thought to be faulty, then it is often simpler and less expensive to return just the PCB.  As stated we will advise you on an individual basis.

Damaged Goods

We aim to ensure that all items despatched by us are in perfect condition.  In the unlikely event that the goods are received in a damaged state we will replace the goods free of charge.

Immediately upon receiving your goods you must check for physical damage and report it immediately to us.  we will advise as to the course of action.

We will not replace damaged goods where the damage has been caused by normal 'wear amd tear'.

 


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